For the home based entrepreneur, working from home has its own unique challenges.
Challenges
How can you find an answering service that can provide a caller with more information
about your business?
Computer Telephony Integration
Also known as CTI, this technology is the merging of a traditional PBX phone system with
a computer database application. When a call for your company arrives at our location, a
database record with your company appears on the receptionist's computer screen and your
customized greeting is announced to the caller. Other information such as type of
business, contact names, address, fax number and many more are available with the click of
a mouse. Calls can be forwarded to your current work location, voice mail, cell
phone pager or email. There is no better method available today to manage voice
calls for a large number of users.
How can your voice mail messages and faxes arrive where you are working?
Unified Messaging
Unified Messaging is a technological offering which unifies all three message types
(Voice, Fax and Email) into one manageable location. Here's how it works...Your Office USA
provides a local dedicated fax number which will receive faxes like any typical
fax machine. However, received faxes are then forwarded to your email in basket. Regardless of your current location, if you can get your email, you can
get your faxes. Likewise, voice calls which are forwarded to voice mail are also
packaged as an audio attachment and shipped to your email in basket. There's no need
to check repeatedly for voice mail messages or faxes. From your PC you now have the
ability to manage all of your messages from a single location - your email in basket.
If you need task specific training on your PC, how can you obtain immediate help?
Remote PC Support
If you've ever struggled with a "how to" question, you'll appreciate this
ability to enlist the help of our staff members via the internet. Use
state-of-the-art data collaboration software to show us the task at hand. We'll then
take control of your PC and demonstrate the best way to accomplish the task. All you
need is access to the internet.
